Privacy Policy

1. Information We Collect

Account Information

When you create an account, we may collect: Name, Email address, Phone number, Username and password, Payment information (processed through third-party providers).

Vault Content

You may upload content to your vault, including documents, photos, messages, personal records, and financial or legal information ("Vault Content"). We store and process Vault Content to provide the Service. We do not actively review or monitor Vault Content except as necessary to operate, secure, or maintain the Service.

Recipient Information

You may designate individuals to receive Vault Content. We may collect their name, email address, phone number, and other contact details you provide. You are responsible for ensuring this information is accurate and up to date.

Technical and Usage Data

We may collect technical information such as IP address, device type, operating system, browser type, and usage data to help us operate and improve the Service.

Cookies

Our websites use a small consent preference cookie, elk_consent, to remember whether you have accepted or declined analytics and advertising cookies. It is placed only after you make a choice on our cookie banner, and no analytics or advertising cookies are set beforehand. You can change or withdraw your choice at any time using the Cookie Settings link in the footer of our site or through your browser settings.

2. How We Use Information

We use collected information to: Provide and operate the Service, Store and secure Vault Content, Execute your delivery instructions to designated recipients, Verify account activity and enhance security, Process payments, Improve performance and user experience, Comply with legal obligations. We do not sell your Vault Content.

3. How We Share Information

Service Providers

We may share information with trusted vendors that support our operations, including cloud storage, payment processing, communications delivery, and security monitoring. These vendors process information only as needed to provide their services and are bound by appropriate confidentiality obligations.

Analytics and Advertising

We do not sell your personal information, and the contents of your vault are never shared with analytics, advertising, or chat providers. To understand how visitors use our site and to keep it running smoothly, we use a small number of well-known service providers, only with your consent: Amplitude (site analytics and session replay), Google Tag Manager (managing site tags), NextRoll (showing relevant EverLife Key information on other sites), and Tawk.to (live chat support). These providers receive only the technical information needed to provide their service, such as IP address, device type, and browser type. You can update your analytics and advertising choices at any time using the Cookie Settings link in the footer of our site.

Legal Requirements

We may disclose information if required by law, court order, or government authority.

Business Transfers

If EverLife Key is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement administrative, technical, and physical safeguards designed to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Retention

We retain information: While your account is active, As needed to provide the Service, As required by applicable law. If your account is deleted, your Vault Content may be permanently removed after a reasonable retention period and may not be recoverable.

6. Automated Delivery and Trigger Risks

Your Vault Content may be shared with designated recipients based on your configured settings, including inactivity triggers or scheduled delivery. You acknowledge that: We do not verify death or incapacity, Delivery may occur automatically, Once content is delivered, it cannot be retrieved or controlled by the Company.

7. Your Responsibilities

You are responsible for: Uploading lawful content, Maintaining accurate recipient information, Keeping your vault instructions up to date, Monitoring your account activity.

8. Your Rights

Depending on your location, you may have rights to: Access your personal data, Request correction, Request deletion, Withdraw consent. To make a request, contact us at team@everlifekey.com.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

EverLife Key, LLC 8 The Green, Suite B Dover, DE 19901 team@everlifekey.com